Terms of Service

Last Updated: June 2026

Welcome to IT Supports On Demand ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, software, support solutions, and related offerings available through ITSupportsOnDemand.com (collectively, the "Services").

By accessing or using our website or Services, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Eligibility

To use our Services, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.

  • Have the legal authority to enter into binding agreements.

  • Provide accurate and complete information when requested.

If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

2. Services

IT Supports On Demand provides professional IT-related services including, but not limited to:

  • Remote technical support

  • IT consulting

  • Network troubleshooting

  • Cybersecurity assistance

  • Website management

  • Hosting support

  • Cloud services support

  • Software installation and configuration

  • Managed IT services

We reserve the right to modify, suspend, or discontinue any Service at any time without prior notice.

3. User Accounts

Some Services may require account registration.

You agree to:

  • Maintain accurate account information.

  • Keep login credentials secure.

  • Accept responsibility for all activities occurring under your account.

  • Notify us immediately of unauthorized account access.

We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

4. Acceptable Use

You agree not to:

  • Use our Services for illegal purposes.

  • Attempt unauthorized access to systems or networks.

  • Distribute malware, viruses, ransomware, or harmful code.

  • Interfere with website operations or security.

  • Upload content that is unlawful, abusive, defamatory, hateful, or infringes intellectual property rights.

Violation of this section may result in immediate termination of Services.

5. Customer Data and Content

You retain ownership of any data, files, software, or content provided to us.

By using our Services, you grant us a limited license to access, process, and use such content solely for:

  • Delivering requested Services.

  • Troubleshooting technical issues.

  • Improving service quality.

  • Complying with legal obligations.

We do not claim ownership of your content.

6. Remote Access Services

Some support services require remote access to your devices.

By authorizing remote access, you acknowledge that:

  • You have permission to grant access to the device.

  • We may view files, settings, applications, and system information necessary to provide support.

  • You remain responsible for maintaining backups of important data.

While we exercise reasonable care, we are not responsible for accidental data loss, corruption, or interruptions resulting from troubleshooting activities.

7. Intellectual Property

All website content, logos, graphics, branding, documentation, software, and materials provided by IT Supports On Demand remain our property or the property of our licensors.

You may not:

  • Copy or redistribute our materials.

  • Reverse engineer proprietary software.

  • Use our trademarks without written permission.

8. Fees and Payments

Fees for Services will be displayed before purchase or outlined in a service agreement.

By purchasing Services, you agree to:

  • Pay all applicable charges.

  • Provide valid payment information.

  • Authorize us to process payments through approved payment processors.

Failure to pay may result in suspension or termination of Services.

9. Refund Policy

Refund eligibility is governed by our Refund Policy.

Generally:

  • Completed consulting or support services are non-refundable.

  • Subscription services may be canceled according to their billing terms.

  • Refunds may be issued at our sole discretion where legally required.

10. Service Availability

We strive to maintain reliable Services but do not guarantee:

  • Continuous availability.

  • Uninterrupted operation.

  • Error-free functionality.

  • Compatibility with all hardware or software environments.

Scheduled maintenance and unforeseen outages may occur.

11. Third-Party Services

Our Services may integrate with third-party providers, including:

  • Cloud platforms

  • Hosting providers

  • Software vendors

  • Payment processors

We are not responsible for third-party services, products, policies, outages, or security incidents.

Your use of such services is subject to their respective terms.

12. Limitation of Liability

To the fullest extent permitted by law:

IT Supports On Demand shall not be liable for any:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of business

  • Loss of data

  • Business interruption

arising from use of our Services.

Our total liability shall not exceed the amount paid by you for the specific Service giving rise to the claim during the twelve (12) months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless IT Supports On Demand, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Services.

  • Violation of these Terms.

  • Violation of applicable laws.

  • Infringement of third-party rights.

14. Privacy

Your use of our Services is also governed by our Privacy Policy.

By using our Services, you acknowledge that you have reviewed and accepted our Privacy Policy.

15. Termination

We may suspend or terminate access to Services immediately if:

  • You violate these Terms.

  • Payment obligations are not met.

  • We suspect fraud or illegal activity.

  • Continuing Services would create legal or security risks.

Termination does not affect any accrued rights or obligations.

16. Disclaimer

Services are provided on an "AS IS" and "AS AVAILABLE" basis.

We make no warranties, express or implied, including warranties of:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

You use the Services at your own risk.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Norway.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Norway.

18. Changes to These Terms

We may update these Terms periodically.

Changes become effective upon posting on our website. Continued use of the Services constitutes acceptance of the updated Terms.

19. Contact Information

IT Supports On Demand

Website: https://www.itsupportsondemand.com/

Email: support@itsupportsondemand.com

For questions regarding these Terms, please contact us using the information above.