Return & Refund Policy

Last Updated: June 2026

At IT Support On Demand, customer satisfaction is important to us. As many of our products are custom-made and fulfilled by our print-on-demand partners, the following return and refund policy applies.

Damaged, Defective, or Misprinted Items

Any claims regarding misprinted, damaged, or defective products must be submitted within 30 days of receiving the product.

To submit a claim, please contact our support team and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

If the issue is determined to be our responsibility or that of our fulfillment partner, we will replace the item or issue a refund at no additional cost to you.

Lost Packages

If a package is lost during transit, claims must be submitted no later than 30 days after the estimated delivery date.

Once the claim has been verified, we will work with the shipping carrier and fulfillment partner to resolve the issue and arrange a replacement or refund where applicable.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the package is returned to our fulfillment facility, the customer may be responsible for any reshipping costs associated with sending the order again.

Unclaimed Shipments

If a shipment is not claimed and is returned to our fulfillment facility, the customer may be responsible for any reshipping fees.

Unclaimed returned products may be donated to charity or otherwise disposed of after a reasonable holding period if reshipment arrangements are not made.

Returns and Buyer's Remorse

Because many of our products are made to order and customized specifically for each customer, we generally do not accept returns or provide refunds for:

  • Incorrect size selection

  • Buyer's remorse

  • Change of mind

  • Personalized or custom-made products

If you wish to offer a return request for reasons other than product defects, please contact us. Approval of such requests is at our sole discretion.

Health and Hygiene Products

For health, safety, and hygiene reasons, certain sealed products may not be eligible for return once opened.

We reserve the right to refuse returns of products that are unsuitable for return due to health protection or hygiene concerns.

EU Consumer Notice

In accordance with Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal may not apply to:

  1. Goods made to the consumer's specifications or clearly personalized products.

  2. Sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

Accordingly, IT Supports On Demand reserves the right to refuse returns of such products where permitted by applicable law.

Return Procedure

Before returning any product, please contact our support team.

Please include:

  • Order number

  • Product details

  • Reason for the return request

  • Photographs if the item is damaged or defective

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds will be processed back to the original payment method used for the purchase. Processing times may vary depending on your financial institution and payment provider.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us through:

Website:https://www.itsupportsondemand.com/

We are committed to resolving issues fairly and efficiently.